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Custom Ordering and Return Policy

Custom ordering

All pieces are one-of-a-kind works of art. While we are careful to select the finest felts available, minimal variation in felt colors and finishing may occur. All items are shipped UPS ground (unless otherwise arranged). All items are wrapped in professional packing material, double boxed and insured.

How long does it take?

The schedule for delivery of custom-crafted pieces will vary based on the size and content of the order, time of year, and our relative workload. Most custom orders placed in the off-season are shipped within 3 to 4 weeks. Orders placed during the summer months (July, August and early September) are usually shipped within 4 to 6 weeks. We will notify you of any delay beyond these time-frames.

Returns

Made-to-order hats are customized and are non-returnable. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive. Your satisfaction is important to us, and we will re-work your hat to meet your needs. If there is an issue with your purchase, we will gladly reshape or resize your hat, at no charge. Complete reblocking or restyling may incur an additional fee of up to $100.00, not including additional accessories.

Please notify us by phone (775.847.7717) or email (orders@leschapeauxbaboulin.com) prior to the return to discuss the issues and to obtain an estimate of service cost, should there be one. Clients are responsible for returning the item(s) pre-paid and insured to Les Chapeaux Baboulin. We do reserve the right to not accept returns – please communicate with us to ensure satisfaction. 

Please note, customer assumes all costs in shipping to us. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade must be paid by the customer prior to shipment.

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